Monday, October 17, 2011

Reinstalled RequestTracker

Back in the spring we had a disk failure on the BLU server, and I never reinstalled a few of the subsystems that had gone unused for a long time. One of these was the RT helpdesk system.

I needed RT again for the IPv6 project, so I reinstalled it yesterday afternoon. Couldn't get the dependencies working for the latest tarball (version 4.0.2) so I ended up using the pre-built package (version 3.8.8) from the yum repo.

Alas, there's a boatload of new features in 4.x that I'd like to use, but I needed something operational immediately. Hopefully the newer version will get packaged for EPEL in a few months.

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